RESERVATION PROCEDURES AND CANCELLATION POLICY
A reservation request may be made by contacting the Owner Services Department. Although this can be done by company website, by telephone, telefax, e-mail or mail, we recommend that you make your reservation request by either website or telephone. A “Week” consists of seven (7) consecutive nights commencing on the check-in day established by the resort at which a reservation is made (resort check-in days and check-in times vary; please review the resort information on this website prior to requesting your reservation).
Twelve months or less prior to check-in, all Platinum Owners will have the right to reserve a “Week” at an Experiences Collection resort of choice, subject to availability. Platinum Rewards Program benefits, including expanded reservation windows, do not apply to Experiences Collection reservation requests or stays. Experiences Collection reservations are for personal use only and may not be used for rental. Reservations must be in full “Week” increments as described above. “Split Week” or “Short Stays”, for periods less than a Week or periods more than a Week that do not equal 7-day increments, are not available. Two months or less prior to check-in, Welk Resort Group, Inc. or the Welk Platinum Owners Association may also have access to inventory for their rental programs. All reservation requests are subject to availability and will be processed on a first come, first served basis. In the event that reservation requests are received at approximately the same time and cannot all be confirmed for a particular Week, the Association will confirm reservations to Owners in an equitable manner. Processing of reservation requests may include telephone follow-up on a recorded line, and by making your reservation you hereby consent to the recording of such communications.
Your reservation request must be confirmed in writing via mail, telefax, or by e-mail by the Association’s Managing Agent before it is valid, except that reservation requests confirmed less than seven (7) days prior to occupancy may be confirmed by telephone or e-mail. The confirmation form will contain a reservation number and a statement of your Points Account showing the Points to be debited for the confirmed reservation. If you do not receive a reservation confirmation or other response within 14 days after making your reservation request, you should telephone the Owner Services Department. Some resorts require a deposit or credit card hold (e.g., for incidental charges) upon check-in; please review the resort information on this website prior to requesting your reservation.
Reservations may be canceled subject to the following rules (a change in reservation date is considered a cancellation):
Any reservation that is canceled is subject to cancellation charges, policies, and procedures imposed by the resort at which the reservation was made, together with any cancellation fee charged by the Managing Agent.
(i) Reservations cannot be canceled/changed to utilize Points Accrued in substitution for basic Platinum Points. You cannot cancel a reservation to change the combination of Point types or use years (e.g., borrowed or accrued Points) utilized when making your reservation.
(ii) Reservations cannot be canceled/changed to decrease days of a full Week reservation when originally booked as a Week.
(iii) Reservation cancelation/change must be a different week choice or reservation is forfeited in full. Any reservation is automatically canceled if you are delinquent 30 days or more in your Assessments or in any other financial obligation to the Developer or its assignee(s) regarding the purchase of an interest in the Program.
Cancellations made more than two (2) months before check-in are subject to a fifty dollar ($50.00) cancellation fee. One hundred percent (100%) of the Points will be fully reinstated to your Points Account.
Cancellations made two (2) months or less and more than twenty-one (21) days before check-in are subject to a fifty dollar ($50.00) cancellation fee. One hundred percent (100%) of the Points will be reinstated to your Points Account, but the reinstated Points will be subject to a two (2) month booking window (you may only use them to make reservations two (2) months or less before the check-in date). Otherwise, the reinstated Points will be forfeited.
Cancellations made twenty-one (21) days or less before check-in are subject to a fifty dollar ($50.00) cancellation fee. Fifty percent (50%) of the Points will be reinstated to your Points Account, but the reinstated Points will be subject to a two (2) month booking window (you may only use them to make reservations two (2) months or less before the check-in date). Otherwise, the reinstated Points will be forfeited.
If you cancel a reservation less than seven (7) days prior to check-in or does not check-in within forty-eight (48) hours of his/her check-in time without notifying the resort of a late arrival, the Owner will forfeit the reservation and 100% of the Points used for the reservation.